It’s easy to underestimate how critical communication tools can be when acquiring a small business. An acquaintance I know recently told me about an HVAC company they acquired a couple years ago. Within the first week, they realized the business was running on a phone system from the mid-2,000s. Apparently the owner had been answering every call himself. No tracking. No recording. No way to scale. That’s when they learned a valuable lesson they shared with me: modernizing communication infrastructure …